Table 4 Final round 3 voting on nine key performance indicators for centralized intake applicable to rheumatoid arthritis and osteoarthritis
|  | Median (range) and % of participants voting ≥7 on a 1–9 scale for each domain (n = 23 unless otherwise specified) | ||||
|---|---|---|---|---|---|
| Â | Scientific validity | Face validity | Feasibility: information availability | Importance | Likelihood of use |
KPI 11: Percentage of patients who receive information regarding resources and tools available for management while waiting for first musculoskeletal specialty contact | 7 (7–8), 78 % | 7 (7–8), 91 % | 6 (4–6), n = 21 (24 %) | 7 (7–8), n = 22 (86 %) | 8 (7–8), n = 22 (77 %) |
KPI 19: Percentage of referrals rejected or redirected when received at centralized intake | 7 (6–8), 74 % | 7 (6–8), 70 % | 7 (6–8), n = 21 (67 %) | 7 (7–8), 83 % | 7 (7–8), n = 22 (77 %) |
KPI 20: Percentage of musculoskeletal appointments completed as scheduled | 7 (6–8), 65 % | 8 (7–8), 87 % | 7 (6–8), n = 22 (64 %) | 9 (8–9), n = 21 (81 %) | 8 (7–9), n = 22 (77 %) |
KPI 21: Percentage of specialist providers participating in centralized intake | 7 (6–7), 70 % | 7 (7–8), 78 % | 7 (6–8), n = 22 (73 %) | 8 (7–8), 83 % | 7 (7–8), 83 % |
KPI 22: Number of referrals received through centralized intake | 7 (7–8), 78 % | 8 (7–8), 87 % | 9 (7–9), n = 21 (81 %) | 9 (8–9), 100 % | 8 (7–9), n = 22 (95 %) |
KPI 23: Patient experience with centralized intake | 7 (7–8), 87 % | 8 (8–9), 87 % | 7 (5–8), 65 % | 9 (8–9), n = 22 (95 %) | 9 (8–9), 87 % |
KPI 24: Referring clinician’s experience with centralized intake | 7 (7–8), 78 % | 8 (7–8), 96 % | 5 (5–7), 32 % | 9 (8–9), 96 % | 9 (7–9), 96 % |
KPI 25: Musculoskeletal specialty care provider experience with centralized intake | 7 (6–8), 70 % | 7 (7–8), 91 % | 6 (5–7), n = 22 (45 %) | 8 (7–9), 91 % | 8 (7–9), 96 % |
KPI 29: Administrative staff and allied health professional experience with centralized intake | 7 (6–8), n = 22 (73 %) | 8 (7–8), 87 % | 7 (5–7), n = 22 (59 %) | 8 (7–9), 83 % | 8 (7–9), n = 21 (76 %) |