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Table 4 Final round 3 voting on nine key performance indicators for centralized intake applicable to rheumatoid arthritis and osteoarthritis

From: Development of key performance indicators to evaluate centralized intake for patients with osteoarthritis and rheumatoid arthritis

  Median (range) and % of participants voting ≥7 on a 1–9 scale for each domain (n = 23 unless otherwise specified)
  Scientific validity Face validity Feasibility: information availability Importance Likelihood of use
KPI 11: Percentage of patients who receive information regarding resources and tools available for management while waiting for first musculoskeletal specialty contact 7 (7–8), 78 % 7 (7–8), 91 % 6 (4–6), n = 21 (24 %) 7 (7–8), n = 22 (86 %) 8 (7–8), n = 22 (77 %)
KPI 19: Percentage of referrals rejected or redirected when received at centralized intake 7 (6–8), 74 % 7 (6–8), 70 % 7 (6–8), n = 21 (67 %) 7 (7–8), 83 % 7 (7–8), n = 22 (77 %)
KPI 20: Percentage of musculoskeletal appointments completed as scheduled 7 (6–8), 65 % 8 (7–8), 87 % 7 (6–8), n = 22 (64 %) 9 (8–9), n = 21 (81 %) 8 (7–9), n = 22 (77 %)
KPI 21: Percentage of specialist providers participating in centralized intake 7 (6–7), 70 % 7 (7–8), 78 % 7 (6–8), n = 22 (73 %) 8 (7–8), 83 % 7 (7–8), 83 %
KPI 22: Number of referrals received through centralized intake 7 (7–8), 78 % 8 (7–8), 87 % 9 (7–9), n = 21 (81 %) 9 (8–9), 100 % 8 (7–9), n = 22 (95 %)
KPI 23: Patient experience with centralized intake 7 (7–8), 87 % 8 (8–9), 87 % 7 (5–8), 65 % 9 (8–9), n = 22 (95 %) 9 (8–9), 87 %
KPI 24: Referring clinician’s experience with centralized intake 7 (7–8), 78 % 8 (7–8), 96 % 5 (5–7), 32 % 9 (8–9), 96 % 9 (7–9), 96 %
KPI 25: Musculoskeletal specialty care provider experience with centralized intake 7 (6–8), 70 % 7 (7–8), 91 % 6 (5–7), n = 22 (45 %) 8 (7–9), 91 % 8 (7–9), 96 %
KPI 29: Administrative staff and allied health professional experience with centralized intake 7 (6–8), n = 22 (73 %) 8 (7–8), 87 % 7 (5–7), n = 22 (59 %) 8 (7–9), 83 % 8 (7–9), n = 21 (76 %)
  1. KPI key performance indicator