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Table 3 Final round 3 voting on nine osteoarthritis-specific key performance indicators for centralized intake

From: Development of key performance indicators to evaluate centralized intake for patients with osteoarthritis and rheumatoid arthritis

  Median (range) and percentage of participants voting ≥7 on 1–9 scale for each domain (n = 23 unless otherwise specified)
  Scientific validity Face validity Feasibility: information availability Importance Likelihood of use
KPI 1: Time from OA referral receipt to referral completion for initially incomplete referrals 7 (5–8), 65 % 7 (6–8), 74 % 8 (6–8), n = 22 (68 %) 8 (7–8), 78 % 7 (6–8), 74 %
KPI 3: Percentage of OA referrals received with complete information 7 (6–8), 65 % 8 (7–8), 83 % 7 (6–8), n = 22 (73 %) 7 (7–8), 83 % 7 (6–8), n = 22 (64 %)
KPI 5: Time from receipt of complete OA referral to musculoskeletal appointment 8 (8–9), 96 % 9 (8–9), 100 % 8 (7–9), n = 22 (86 %) 9 (8–9), n = 22 (100 %) 9 (8–9), n = 22 (95 %)
KPI 12: Percentage of OA referrals scored using Western Canada Waiting List priority referral criteria 7 (6–7), n = 22 (73 %) 6 (6–8), n = 22 (45 %) 6 (5–7), n = 22 (45 %) 7 (6–7), n = 22 (64 %) 7 (6–7), n = 22 (59 %)
KPI 13: Distribution of OA referrals in each urgency category (as scored using the Western Canada Waiting List referral tool) 7 (7–8), 83 % 7 (6–8), 65 % 6 (6–7), n = 22 (50 %) 7 (6–8), 74 % 7 (6–8), 61 %
KPI 14: Percentage of OA referrals triaged as highest urgency based on high Western Canada Waiting List priority criteria scores seen within Wait Time Alliance benchmarks 8 (7–8), 96 % 8 (7–8), 91 % 7 (6–7), n = 22 (59 %) 7 (7–8), n = 21 (95 %) 8 (7–8), 87 %
KPI 26: Ratio of patient flow to estimated clinic capacity of OA teams participating in centralized intake 7 (6–7), n = 22 (64 %) 8 (7–8), 83 % 7 (5–7), n = 22 (55 %) 8 (7–9), n = 22 (82 %) 8 (7–9), n = 22 (82 %)
KPI 27: Operating room time for arthroplasty surgeons in Alberta 7 (6–8), n = 20 (55 %) 7 (7–8), n = 22 (77 %) 7 (7–8), n = 20 (75 %) 7 (6–8), n = 21 (67 %) 7 (5–8), n = 21 (67 %)
KPI 30: Agreement of centralized intake suspected diagnosis of severe OA cases (e.g., patients who are candidates for hip or knee joint replacements) versus confirmed diagnosis of severe OA 8 (7–8), n = 21 (81 %) 8 (7–8), n = 21 (90 %) 7 (6–8), n = 19 (63 %) 8 (8–9), n = 21 (95 %) 8 (8–9), n = 19 (89 %)
  1. KPI key performance indicator, OA osteoarthritis