Skip to main content

Table 3 Final round 3 voting on nine osteoarthritis-specific key performance indicators for centralized intake

From: Development of key performance indicators to evaluate centralized intake for patients with osteoarthritis and rheumatoid arthritis

 

Median (range) and percentage of participants voting ≥7 on 1–9 scale for each domain (n = 23 unless otherwise specified)

 

Scientific validity

Face validity

Feasibility: information availability

Importance

Likelihood of use

KPI 1: Time from OA referral receipt to referral completion for initially incomplete referrals

7 (5–8), 65 %

7 (6–8), 74 %

8 (6–8), n = 22 (68 %)

8 (7–8), 78 %

7 (6–8), 74 %

KPI 3: Percentage of OA referrals received with complete information

7 (6–8), 65 %

8 (7–8), 83 %

7 (6–8), n = 22 (73 %)

7 (7–8), 83 %

7 (6–8), n = 22 (64 %)

KPI 5: Time from receipt of complete OA referral to musculoskeletal appointment

8 (8–9), 96 %

9 (8–9), 100 %

8 (7–9), n = 22 (86 %)

9 (8–9), n = 22 (100 %)

9 (8–9), n = 22 (95 %)

KPI 12: Percentage of OA referrals scored using Western Canada Waiting List priority referral criteria

7 (6–7), n = 22 (73 %)

6 (6–8), n = 22 (45 %)

6 (5–7), n = 22 (45 %)

7 (6–7), n = 22 (64 %)

7 (6–7), n = 22 (59 %)

KPI 13: Distribution of OA referrals in each urgency category (as scored using the Western Canada Waiting List referral tool)

7 (7–8), 83 %

7 (6–8), 65 %

6 (6–7), n = 22 (50 %)

7 (6–8), 74 %

7 (6–8), 61 %

KPI 14: Percentage of OA referrals triaged as highest urgency based on high Western Canada Waiting List priority criteria scores seen within Wait Time Alliance benchmarks

8 (7–8), 96 %

8 (7–8), 91 %

7 (6–7), n = 22 (59 %)

7 (7–8), n = 21 (95 %)

8 (7–8), 87 %

KPI 26: Ratio of patient flow to estimated clinic capacity of OA teams participating in centralized intake

7 (6–7), n = 22 (64 %)

8 (7–8), 83 %

7 (5–7), n = 22 (55 %)

8 (7–9), n = 22 (82 %)

8 (7–9), n = 22 (82 %)

KPI 27: Operating room time for arthroplasty surgeons in Alberta

7 (6–8), n = 20 (55 %)

7 (7–8), n = 22 (77 %)

7 (7–8), n = 20 (75 %)

7 (6–8), n = 21 (67 %)

7 (5–8), n = 21 (67 %)

KPI 30: Agreement of centralized intake suspected diagnosis of severe OA cases (e.g., patients who are candidates for hip or knee joint replacements) versus confirmed diagnosis of severe OA

8 (7–8), n = 21 (81 %)

8 (7–8), n = 21 (90 %)

7 (6–8), n = 19 (63 %)

8 (8–9), n = 21 (95 %)

8 (8–9), n = 19 (89 %)

  1. KPI key performance indicator, OA osteoarthritis